Travel may be worrying at the fine of instances, however when you have to issue in a incapacity, getting from point A to point B can come to be that rather more irritating. Airlines recognise this and do their component to make air travel as cushty and seamless as they could for each passenger. Since every airline is different, they may have differing policies where tourists with disabilities are worried.

We’re sharing a few tips and facts on what 23 principal airways do for vacationers who want more aid when flying.



American Airlines

US Airways

Air Canada



Alaska Airlines

Hawaiian Airlines








Cathay Pacific

Etihad Airways

Japan Airlines

KLM Royal Dutch Airlines


Singapore Airlines

Turkish Airlines

Virgin Atlantic


When flying with United, name the airline’s disability table (800-228-2744) forty eight hours earlier of travel in case you’ll be touring with an assistive device with a view to make sure your device can be utilized in-flight. Any unique wishes you’ve got ought to be mentioned whilst you make your reservation so the airline workforce can do their satisfactory to help you. This consists of the want for help getting to your gate, boarding, getting on your seat, deplaning or connecting.

Wheelchairs are to be had for use at each airport United makes use of, but in case you don’t see one whilst you arrive you could ask a skycap or agent for help. Aisle wheelchairs for moving non-ambulatory clients to and from their seats at the aircraft also are available, as are on-board wheelchairs in every aircraft with greater than 60 seats. Some domestic and global airports might not have jet-bridges to be had for boarding, however in those cases, a passenger assist elevate (PAL), mechanical carry, ramp or a stair chair can be used for boarding and deplaning.

In addition, sure seats on the plane are made available to passengers with a disability, however the request needs to be made as a minimum 24 hours earlier of your scheduled flight. You can check your wheelchair or other assistive devices on the price ticket counter or on the gate, and there’s room for one collapsible wheelchair on board. If you want to use this area, request it when you pick out yourself for pre-boarding.  Finally, right here are United’s incapacity rules.


Delta employees are available to assist passengers in boarding, deplaning and connecting with their flights, and most of the airline’s plane are concern to federal accessibility requirements for passengers with disabilities. Depending on the type and age of the plane, reachable capabilities of Delta’s fleet consist of movable aisle armrests, wheelchair stowage places, on-board wheelchairs and, on larger airplanes, wheelchair-on hand toilets. Depending on the aircraft, additionally they provide movable aisle armrest seats so passengers who use aisle chairs to board the aircraft can more without problems transfer into their seats. If you your seat doesn’t have a movable armrest and you want one, a gate agent or in-flight employees can see if another seat with a movable armrest is to be had on your flight.

Delta additionally presents a delegated region on board maximum plane for stowing one non-public wheelchair on a first come, first served basis. The chair or scooter has to match in a FAA-approved storage location and must be of the weight and size in an effort to match inside the on-board location. You also can take a look at your wheelchair at the price ticket counter or the gate and use Delta’s wheelchair device for journey inside the airport. All of Delta’s plane have an on-board wheelchair, and it could be used to transport to and from the toilet. Finally, right here are Delta’s disability rules.

American Airlines

When making your reservation with American Airlines, let them recognize if you’ll want a wheelchair to get to your departure gate, and during your connection (when you have one). It’s also an amazing idea to remind the airport agent which you’ll want a wheelchair or other mobility help at your destination or connecting city.

Some airports have electric carts to assist clients in moving all through the airport. These motors perform constantly, and are available for all clients. Upon request, pre-boarding help can be provided in case you need it.

Flight attendants can assist clients get from their seats to the aircraft lavatory and returned for the duration of flight with the aid of using the on-board wheelchair. Every jet aircraft has a collapsible chair to be had for on-board use, and there are numerous seats to be had with transportable aisle armrests in the predominant cabin. American Airlines (and American Eagle jet aircraft) has a designated space within the cabin of each aircraft to house one collapsible wheelchair. Non-collapsible wheelchairs or scooters are perfect as checked luggage and can be checked in at either the ticket counter or the departure gate. Finally, right here are American Airlines’ incapacity guidelines.

US Airways

When visiting with US Airways, when you have a mobility incapacity and need special seating, name 800-428-4322 (TTY 800-245-2966) at the least 24 hours earlier than your scheduled departure to make sure your desires are met. The airline can offer a seat in a row with a movable aisle armrest for passengers wanting to switch from a boarding wheelchair to their seat, or a bulkhead seat or different seat with extra legroom for passengers with a fused or immobilized leg. The airline also can offer an on-board wheelchair but let them know forty eight hours earlier if you need one.

US Airways offers pre-boarding for passengers with a disability who want more time or help to board, stow accessibility equipment or be seated. They additionally offer boarding and deplaning assistance — if you need it, allow a gate agent understand. Also allow the airline recognize in case you need help stowing or retrieving deliver-on objects, and if you need a wheelchair at your destination or connection. The agent will make a notice for your reservation and order your wheelchair.

US Airways and US Airways Express have distinct precedence space inside the cabin of every plane to house one collapsible wheelchair. Non-collapsible wheelchairs or scooters are applicable as checked bags, which you can check on the ticket counter or departure gate. Finally, right here are US Airways’ disability policies.

Air Canada

Customers with disabilities or different unique desires need to let Air Canada know when making their reservation. The more improve word you can give, the more the airline can do to ensure ease of journey. Some in their special desires offerings encompass:

  • Indicating any unique needs or situations with a notation for your boarding card
  • Assistance with registration at the check-in counter
  • Help shifting to the boarding area, as well as boarding, getting into your seat, and deplaning
  • Help moving around the airport – wheelchair help is to be had at the airport for this
  • Stowing and retrieving your baggage and mobility aids
  • Assistance unwrapping and cutting food, and establishing liquids

If you’ll be visiting with an assistive tool of any kind, let Air Canada realize 48 hours earlier if you want to make sure it meets the necessities to your unique aircraft. If you have got any questions about getting your wishes met, or to make certain that you will be cushty on your flight, call the Air Canada reservations desk (888-247-2262) and ask for the clinical table with the information of your needs and reservation.

Air Canada stows most wheelchairs and mobility gadgets, both as checked baggage, or if there’s room, on board. There also are wheelchairs on board maximum Air Canada plane for supporting clients to the lavatory, or when boarding and deplaning. Finally, right here are Air Canada’s incapacity rules.


If you’re flying with Southwest and you want a wheelchair at the airport, or need different unique help, it’s quality to inform the airline in advance, or as soon as you arrive at the airport so your requests can be fulfilled as fast as feasible.

Priority pre-boarding is to be had for the ones who have a specific seating need to deal with their incapacity, or who want help in boarding the plane or stowing an assistive device. Should you want to pre-board you could request a pre-boarding document from the customer support agent at the departure gate. This report lets the boarding agent realize which you want to pre-board.

A small wheelchair that can fit down the plane aisle is to be had at every gate and can be used if you need help entering into your seat. Each gate is also geared up with a Passenger Transfer Kit (PTK), which contains a slide board and a switch sling. The sling is used to lift a customer requiring this form of assistance accurately from his/her wheelchair into the small wheelchair after which into the aircraft seat. To make this transfer less complicated, as a minimum the primary two rows on maximum Southwest plane are prepared with movable aisle armrests.

Southwest assessments maximum wheelchairs and mobility gadgets so long as they can be stowed adequately, and there’s area for one collapsible wheelchair, available on a first come, first served basis, aboard the aircraft. Finally, Southwest’s disability guidelines.


Contact the airline (1-800-JETBLUE) to feature any special provider you might want to an present reservation. The extra JetBlue is aware of approximately the type of help you need and the sooner you make your request, the extra they could do to help make your flight and time at the airport as snug as possible. For instance, in case you’re not capable of ascend or descend stairs, you have to request special help with boarding and deplaning when you make your reservation so airport crew members may have the important device ready for you.

Airport wheelchair carrier is to be had at all airport places, and JetBlue has mainly-designed wheelchairs for any immobile clients to apply in achieving their seats whilst boarding and deplaning.

Note that JetBlue doesn’t provide curbside service at maximum of their airport locations so if you need assist leaving the airport, make a request with a JetBlue team member within the terminal in an effort to provide the curbside help wished. Finally, here are JetBlue’s incapacity policies.

Alaska Airlines

Alaska Airlines personnel does the entirety they are able to to assist those journeying with a incapacity, but to ensure you’ve got the whole lot you need, try to make reservations as early as feasible. Any special offerings you may want can be requested online or over the telephone. Otherwise, permit the airline realize of any unique necessities at take a look at-in, inside the boarding area, and at the aircraft, and arrive on the airport at the least hours earlier than departure to allow sufficient time to board quite simply.

Alaska Airlines transports all forms of non-public wheelchairs and mobility devices, however it’s additionally critical to observe that travelers transporting electric powered/battery-powered wheelchairs, carts or scooters need to be checked in and available to board at the least forty five mins earlier than the published departure for all flights, and vacationers transporting some other type of non-electric powered/battery-powered wheelchair, cart or scooter must be checked in and to be had to board at least half-hour earlier than the posted departure for all flights.

Wheelchairs and wheelchair escorts are available at each airport, and a few airports have electric powered carts to be had for consumer use. Should you want to use them, or if you need assist getting for your gate, boarding, deplaning or connecting, let a customer service agent recognise in an effort to arrange for a wheelchair to be to be had at every location. For tourists who need assistance getting onto the aircraft, Alaska Airlines offers lifts or ramps for everybody who is unable to ascend or descend stairs, and on-board wheelchairs that can be used to assist passengers in reaching and moving to their seats while boarding and deplaning.

There is space on maximum flights to stow one folding, collapsible, or breakdown wheelchair and that area is supplied on a first come, first served basis. Finally, here are Alaska Airlines’ incapacity rules.

Hawaiian Airlines

Let the airline recognize in advance approximately any assistance you’ll want on the airport, connecting, at the same time as on board, or if you’ll want extra time to board your flight. Hawaiian Airlines can pre-assign a seat at least 24 hours prior to your scheduled flight departure if you require help with a boarding chair to get to and out of your seat, in case you’re travelling with a private care attendant, if you’re touring with a service animal, or if you have a fused or motionless leg.

There is not any weight restriction for any assistive devices which you travel with and they will be general as either cabin bags or checked luggage. If there’s no area to stow your assistive tool on-board, it will be tagged for unique dealing with and located in the shipment keep as long as you don’t want the assistive tool at some stage in the flight.

Wheelchairs are to be had at all airport locations to move you among the price ticket counter and gate, and you can ask a skycap or porter if you want one, or in case you need assist together with your own wheelchair, or other special help. If necessary, Hawaiian Airlines has a special boarding chair to assist you in getting on your seat. If you need more time exiting the aircraft, a wheelchair at your destination or transfer factor, or help in deplaning the plane or through the terminal, the airline requests that you notify a flight attendant at least forty five mins before touchdown in order that they have time to make the essential preparations. Finally, here are Hawaiian Airlines’ incapacity guidelines.


Guests touring with WestJet need to let the airline know if they require the usage of a wheelchair. You can do that both on-line at the same time as reserving or by using calling WestJet (1-888-WESTJET). Note that WestJet Encore flights are floor loaded so it’s essential to contact the airline in case you need more assist attending to or from the plane and while on board.

For the maximum element wheelchairs are carried in the shipment compartment of the aircraft, but there are some plane, running on pick flights, which might be ready with a shelf that could stow one medically-required, standard-folding wheelchair. If the gap is to be had, you can request it on the test-in counter on a first-come, first-served basis. Checking a medically required wheelchair or mobility device doesn’t depend toward the checked baggage allowance. Finally, here are WestJet’s disability policies.


Customers journeying with Porter who’ve a disability, and who want unique assistance ought to contact the call center at 1-888-619-8622 for further facts about what Porter can do to help.

Wheelchairs are available for passengers who need them to get around the airport, and every Porter aircraft is geared up with an on-board wheelchair. A checked wheelchair doesn’t count number closer to your stowed baggage allowance. Finally, here are Porter’s disability guidelines.


Depending on what kind of unique help you want, you may request it whilst creating a reservation on line or thru Spirit Airlines reservations to ensure you have everything you want for a comfortable adventure.

Depending on the scale of the object, clients can take wheelchairs, walkers, canes, crutches, or assistive devices, similarly to one carry-on object on board. You also can take a look at your wheelchair on the ticket counter or the gate and use Spirit’s wheelchair device. Spirit Airlines employees can help clients with disabilities in boarding, deplaning and connecting with their flights, and provide help in getting clients to and from gates. In addition, all of Spirit’s aircraft have an on-board wheelchair.

Once you attain your vacation spot airport, Spirit can help with deplaning and have your personal wheelchair prepared for you at the gate or on the baggage declare. They may also offer switch service on and rancid the aircraft using boarding or aisle chairs which can be designed for aircraft aisles. If you’re making a connection, assistance may be provided between flights the use of the airline’s wheelchair provider. Finally, right here are Spirit Airlines’ guidelines on disabilities.


If you are touring with Allegiant and you’ve a incapacity or special need, make certain to mention it when reserving a reservation on line or over the telephone. You also can touch the reservation center (702) 505-8888 and request the help you may need to be delivered for your reservation.

Battery-powered mobility gadgets (wheelchairs, scooters, and so forth.) might be checked at no extra price at the price ticket counter or gate and transported if the shipment compartment is massive enough. Other assistive gadgets, which include walkers, canes, crutches, etc., that can be stowed properly are first-class to bring on board and gained’t count number in the direction of your bring-on luggage limit. If an assistive tool can’t be stored thoroughly inside the cabin, it will get tagged and transported in the shipment compartment. Finally, right here are Allegiant’s guidelines for special desires passengers.


If you want assist transferring through the airport when travelling with Frontier you may request a wheelchair or electronic cart journey through the concourse (in which available) to get from one departure gate to another, or that will help you get to baggage declare.

If you’re journeying with a wheelchair or mobility device it may be checked and doesn’t count number toward your bags allowance. There is one space on board Airbus aircraft to stow a wheelchair, that’s to be had on a first come, first served basis. You can request it whilst you make your reservation.

It’s also a very good concept to notify a customer service consultant at the price tag counter on the time of check-in and upon arrival at the gate location if you’re going to be stowing your wheelchair on-board. The wheelchair can’t exceed a height of forty inches, a duration of 50 inches, a width of 13 inches, or weigh greater than 70 pounds.

Frontier’s customer service representatives may even make certain that passengers with a incapacity have the possibility to board earlier than the overall boarding starts, and in case you’re stowing your wheelchair, will ensure it receives stowed properly. When you attain your destination, a customer service representative or flight attendant will convey your wheelchair to the front of the aircraft after all passengers have deplaned and assist you with disembarking. Finally, here’s extra information approximately special desires passengers.


When booking a ticket on Alitalia, passengers should discuss their requests for special assistance. Reservations representatives are capable of answer questions and speak special wishes, however Alitalia also keeps a devoted quantity for vacationers with special needs: 1-800-223-5730.

If you are traveling with a wheelchair or different mobility aids or assistive gadgets, allow the reserving agent understand on the time of reservation. Alitalia will delivery these items free of charge. Passengers who need unique help ought to deliver the airline forty eight hours note and check in a single hour earlier than the take a look at-in time for the overall public.

Alitalia gives a lot of services, inclusive of:

  • A Braille Safety Briefing Card to be had for blind and vision impaired passengers on medium-haul Airbus plane. The airline permits guide and provider dogs to accompany passengers with disabilities at no fee.
  • Oxygen therapy for passengers with coronary heart, lung or breathing conditions to prevent the results of cabin stress when the plane is flying at excessive altitudes.Transportation of syringes and medicines on-board, for personal use, in enough quantity for the entire journey (flights to and from the destination and the duration of the live).

In some cases, Alitalia might also require passengers to finish a Medical Information Form, dated within 10 days of the passenger’s preliminary departing flight, and/or tour with an assistant. According to Alitalia’s Special Assistance web site, the subsequent passengers need to tour with an assistant:

  • A passenger visiting in a stretcher. The protection assistant for such a person should be able to getting to the passenger’s in-flight scientific desires
  • A passenger who, because of a mental disability, is not able to realize or reply as it should be to protection instructions from Alitalia employees
  • A passenger with a mobility impairment so intense that the man or woman is not able to bodily assist in his or her personal evacuation of the aircraft
  • A passenger who has each excessive listening to and severe imaginative and prescient impairments, if the passenger cannot set up a few means of conversation with Alitalia employees this is good enough each to permit transmission of the flight safety briefing required by governmental government and to enable the passenger to assist in his or her very own evacuation of the plane within the event of an emergency.

Those who supply forty eight hours boost note and take a look at in a single hour earlier than the check-in time for general public may additionally get hold of the subsequent services and motels:

  • Carriage of an incubator.
  • Hook-up for a respirator, ventilator, non-stop advantageous airway stress system or transportable oxygen concentrator to the aircraft electric electricity supply. Passengers have to carry an good enough number of batteries on board the plane to electricity their digital breathing assistive medical devices (inclusive of portable oxygen concentrators) to power the device for one hundred fifty percent of the predicted maximum flight length. More statistics about batteries and what to percent is to be had here.
  • Accommodation for a passenger who have to journey in a stretcher.
  • Transportation for an electric wheelchair on an aircraft with fewer than 60 seats.
  • Provision of dangerous substances packaging for batteries or different assistive devices that are required to have such packaging;
  • Accommodation for a collection of 10 or greater qualified people with a disability, who make reservations and tour as a collection;
  • Provision of an on-board wheelchair on an plane with more than 60 seats that does not have an handy bathroom;
  • Transportation of an emotional assist or psychiatric service animal inside the cabin.
  • Transportation of a service animal on a flight section scheduled to take 8 hours or greater
  • Accommodation of a passenger who has both intense imaginative and prescient and listening to impairments.

Finally, here are Alitalia’s rules for unique wishes passengers.


ANA maintains the ANA Disability Desk, which assists sufferers who require special interest due to clinical motives or physical boundaries. The ANA Disability Desk is staffed nine a.m. to 5 p.m. every day. Call 0120-029-377 (table), 0570-029-377 (mobile telephone), 03-6741-8900 (international calls). Some passengers can be required to complete a Medical Information Form.

The following passengers need to touch the ANA Disability Desk in advance: passengers requiring an Oxygen Cylinder and/or Portable Oxygen Concentrator on board; passengers requiring other clinical devices on board; and passengers who want a stretcher, incubator or unique scientific treatment on board; and group tour customers traveling in agencies of 10 or greater who require unique assistance.

ANA group of workers and cabin group individuals can assist in identifying in-flight meal objects and starting applications, however they can not assist with feeding or the non-public hygiene wishes of passengers. Passengers who want this type of help or who are in a stretcher or infant incubator or whose physician recommends an escort, need to tour with an assistant. Staff and cabin crew can assist customers with taking walks disabilities whilst ascending or descending stairs and moving inside the cabin.

Stretcher condo and oxygen cylinder rentals are available via the airline via increase reservation and are problem to availability. At some airports, the following provider equipment is to be had: ANA Skyassist Counter, writing pad/conversation board, wheelchairs such as big and reclining wheelchairs, electric cart, boarding ramp, assisted stretcher, passenger boarding lift, wheelchair stair lift and scalamobil. Onboard, the following provider system may be available (availability is primarily based on aircraft and flight): seats with movable arm rests, cabin wheelchair, wheelchair accessible rest room, safety commands in Braille, cabin stretcher, ANA rental oxygen cylinder, help seats, guide belts, resuscitation kit, medical package, medical doctor’s emergency kit, computerized extern defibrillator, and writing pads are to be had. Finally, right here are ANA’s guidelines for special needs passengers.

Cathay Pacific

Cathay Pacific presents a number of offerings for passengers with disabilities. Cabin group can offer: help in moving to and from seats; assist in practise for ingesting; and help in the use of inflight wheelchair to and from the lavatory door. The personnel cannot assist with private care wishes like ingesting and consuming, administering medicinal drugs or assistance inside the toilet.

Passengers with disabilities are presented precedence seating. Service devices available onboard all plane include: on hand lavatories with a single panel door and further take hold of bar and in-flight wheelchairs. Oxygen in cylinders for healing or scientific purposes will also be to be had free of charge. A stretcher also can be supplied for a rate upon request.

Hearing and visually impaired vacationers are supplied: meet and assist provider to and from the plane; character safety briefings; subtitles on in-flight safety movies; and priority boarding. Cabin crew can read the menu and give an explanation for wherein all of the food is placed at the tray to visually impaired travelers.

Some flyers might be required to finish a Passenger Medical Clearance Form.

Cathay Pacific offers a Frequent Traveller’s Medical Card to passengers who tour regularly and require unique help or scientific clearance for a stable clinical situation or incapacity. The card is issued to passengers with stabile medical situations. Contact your neighborhood reservation workplace for extra statistics approximately the Frequent Traveller’s Medical Card and requesting special help. Finally, here are Cathay Pacific’s policies for unique desires passengers.

Etihad Airways

Eithad Airways offers giant suggestions and advice for travelers with clinical and special desires. Passengers requiring special wishes must request them at least seventy two hours previous to flight departure.

Airline staff and cabin group do their exceptional to safely bring passengers’ mobility aids – it’s smallest plane door is 81 cm. Canes, crutches and walkers are allowed in-cabin and cabin group can help with stowing and retrieving of those assistive devices.

All aircraft have wheelchairs onboard to help guests transferring to and from the toilet (many aircraft have disabled get admission to bathrooms); emergency medical equipment;

Passengers should overview Etihad Airways’ Fitness to Fly Guidelines prior to booking their journeys. Some visitors may be required to finish Medical Information for Fitness to Travel or Special Assistance bureaucracy. The following visitors want Medical Clearance, consistent with Etihad Airways’ website:

  • suffers from any condition which is assumed to be actively contagious and communicable
  • is probably to be a threat or a cause of discomfort to other visitors, due to his/her bodily or behavioural condition
  • is considered to be a ability risk to the safety or punctuality of the flight, which includes the possibility of diversion
  • is incapable of being concerned for himself and calls for unique help
  • has a scientific condition which can be adversely tormented by the flight surroundings
  • has these days had a main clinical incident
  • suffers from an unstable bodily or psychological situation
  • calls for a stretcher
  • requires in-flight oxygen or is using his/her personal portable oxygen concentrator (POC) or ventilator
  • calls for using battery-powered* clinical system in-flight or wishes to adopt any scientific method throughout the flight (e.g. requires injections to be administered).

Finally, right here are Etihad’s regulations for special needs passengers.

Japan Airlines

JAL classifies passengers with disabilities, infection or injuries as Priority Guests, who’re given priority. It opened its Priority Guest Center in 1994. The airline has created services and products the use of a commonplace design to assist all customers and create a barrier unfastened surroundings. Air travelers with disabilities (U.S. most effective) can call 1-800-778-4838 (TTY1-800-455-9880). JAL Priority Guest Reservations may be made through calling 0120-747-707 or 03-5460-3783 (9 a.m. to 5 p.m., every day). Passengers out of doors Japan can contact the nearest JAL reservations or income office.

Guests requiring additional help ought to check-in at the counter and now not at self-service kiosks. There are unique take a look at-in counters for Priority Guests at Haneda and Narita (International) airports in Japan.

JAL provides loads of services at the airport and in-flight. Special devices at the airport to help with boarding encompass: verbal exchange board, airport wheelchairs, mechanical raise, passenger step vehicle with wheelchair elevate, wheelchair board, aircraft boarding chair and threshold wheelchair ramp.

Cabin team can provide a personal protection briefing; safety instructions in Braille; assistance in getting ready to consume a meal, consisting of slicing up food, starting packages and identifying food; and assist in writing an embarkation form. Other items and equipment available consist of: rental infant seat, communication board, onboard wheelchairs, portable aisle armrest seats, on hand toilet, belt extensions, body support belt and small oxygen bottle (fee). Aircraft also are stocked with airsickness and ache medicinal drug, health practitioner’s package, resuscitation device and automated outside defibrillator

Finally, here are Japan Airlines’ regulations for special desires passengers.

KLM Royal Dutch Airlines

KLM Cares affords assistance to guests travelling on KLM Royal Dutch Airlines. Passengers soliciting for special assistance must achieve this at the least forty eight hours prior to departure. To request special help, passengers can electronic mail [email protected] or name 0800 5562-2737 (within the Netherlands) or 1-844-797-7723 (out of doors the Netherlands), 6 a.m. to ten p.m., every day.

Passengers wanting special help should take a look at-in at the least 1/2 an hour earlier than the endorsed take a look at-in time (the ones traveling with electronically powered wheelchairs must test in a single hour in advance). For those departing from Amsterdam Airport Schiphol, test in at desk sixteen. Some travelers with special wishes (or their journey dealers) may also need to complete Medical Information Form A and have their physicians complete Medical Information Form B.

KLM will transport wheelchairs, scooters and walkers freed from charge. Wheelchairs and scooters should be test-in as checked bags. KLM gives the following gadgets aboard its plane, in keeping with the KLM Cares webpage:

  • Foldable onboard wheelchair: to be had on all KLM’s Boeing 777, Boeing 747, Boeing 737 and A330 aircraft. As of July 2015, the Embraer one hundred ninety and Fokker 70 will be prepared with one as properly.
  • Toilet centers: wheelchair on hand bathrooms are to be had on all KLM’s Boeing 777, Boeing 787 and Airbus A330 aircraft. The Boeing 737, Boeing 747, Embraer 190 and Fokker 70 plane have a foldaway curtain to increase the rest room space. Staff will assist locate your way to and from the rest room, but they cannot assist you in the lavatory area.
  • Toilet handles: the toilets onboard of all KLM aircraft are equipped with rest room handles.
  • Moveable armrests: All aircrafts have some of aisle and middle seats which have portable armrests, so passengers can switch more without difficulty into their seats. The number and places of movable aisle armrest seats can also range via plane kind.

The following vacationers need to contact KLM Cares to request the subsequent unique help, in keeping with the KLM Cares web site:

  • Arrange help at the airport during boarding, disembarking and/or moving.
  • Bring your very own (electric powered) wheelchair (scooter), walker or crutches or use a cabin wheelchair.
  • Bring unique clinical system.
  • Bring your provider animal into the cabin.
  • Use an prolonged leg rest for a leg that wishes to stay in a horizontal position (in a solid). On KLM flights inside Europe, 2 more seats want to be booked in Economy Class. On intercontinental KLM flights, you need to travel in Business Class.

The movies here and here supply greater data about the unique assistance supplied to passengers departing and arriving or moving at Amsterdam Airport Schiphol. The KLM Cares brochure Carefree Travel presents additional air travel information for passengers with decreased mobility. Finally, right here are KLM’s rules for special needs passengers.


Qantas presents a variety of services for visitors desiring special help. Some clients may additionally need to are searching for scientific clearance to fly on Qantas, including passengers whose:

  • Disability is new (i.e. has came about inside six weeks of travel) or is volatile (ie. has changed inside six weeks of journey),
  • Condition may deteriorate all through the flight
  • Condition might also become worse due to a lower in oxygen degrees within the plane cabin surroundings or a lower in cabin strain.
  • Medical situation that meets the criteria listed in element inside the Travel Clearance Form.
  • Doctor or the passenger is unsure about the passenger fitness to tour.
  • Needs include supplemental healing oxygen.
  • Needs consist of the requirement of clinical system in flight (as an instance, a stretcher, humidicrib, ventilators, defibrillators and oxygen concentrators)

The Travel Clearance Form ought to be completed at least 72 hours prior to departure.

For passengers moving throughout journey inside Australia, Qantas has organized a Passenger Assistance Brochure that outlines the transfer process. Contact Qantas to request special offerings through calling 13 thirteen thirteen in Australia and nearby Qantas workplaces outside Australia or reserving thru a tour agent. To rent a stretcher or oxygen or to discuss special wishes requests, contact Qantas Special Handling at +61 2 8222 2651 (to be had 24/7) or thru electronic mail. For passengers who’ve difficulty typing, transferring a mouse or analyzing, they are able to download the eSSENTIAL Accessibility. Qantas has created a helpful Customer Checklist for People Traveling with Mobility Aids, which facilitates preserve data approximately special needs and mobility aids in a single region. Finally, the Disabilities Facilitation Plan for Qantas Airways Limited gives in-depth records approximately unique assistance.

Some slender-bodied aircraft in Qantas’ fleet (B737, B717, F100 and Dash 8 aircraft) have limitations:

  • Wheelchair handy lavatories are not to be had on the ones aircraft.
  • Storage of passenger wheelchairs inside the cabin is not possible.
  • On-board aisle wheelchairs aren’t available (apart from the 737-800).
  • Stowage of a few customer mobility aids might not be possible.
  • There is typically a restriction of one electric powered wheelchair in keeping with flight.

Mobility aids

  • Canes and crutches can be carried inside the aircraft cabin.
  • Foldable walkers may be carried within the aircraft cabin.
  • On Airbus 380 U.S. flights, one collapsible wheelchair can be stowed in a dedicated storage spot within the cabin.
  • Non-collapsible walkers, electric wheelchairs and scooters, manual wheelchairs and and further guide wheelchairs on Airbus 380 U.S. flights should be checked.
  • Two pieces of mobility gadget are carried freed from fee as checked bags. This does no longer rely towards the checked luggage allotment for each passenger. For U.S. flights, there may be no restriction to the wide variety of portions of mobility device.

Special services offered include:

  • Meet and Assist: help guests from test-in to the departure gate by way of airport wheelchair or people mover and from arrival gate to luggage declare; meet visitors on the departure gate to accumulate their mobility aids (in which viable); and meet you at the arrival gate to supply your mobility aid (wherein feasible),
  • Priority boarding: Qantas staff offer assistance to passengers with mobility barriers, wherein required, consisting of transferring passengers to and from their mobility aids and the plane seat.
  • Stretcher and oxygen cylinder rental (more charges observe).

In-flight assistance consists of:

  • Torso harnesses/restraints are available on many plane. Suitable for adults and kids, the torso harnesses/restraints are crafted from seat belt webbing and lambs wool and are mounted the usage of the existing aircraft seat belt.
  • As part of Qantas unique meal requests, pre-reduce meals can be asked on the time of reserving and should be requested no later than 24 hours prior to departure for visually-impaired passengers.
  • Text messaging functionality is to be had in-flight on some plane types to help deaf or listening to impaired customers with some in-flight bulletins. When that is unavailable, a flight attendant will provide man or woman updates at some point of the flight when announcements are made
  • The preferred inflight headsets are well suited with the t-switch observed on maximum listening to aids.
  • Captioning on some of the inflight leisure packages and movies. There are 3 subtitled or captioned English language, English films on all Qantas offerings which have Audio Visual On Demand (AVOD) in-flight leisure systems. This is further to a number of overseas language movies with English subtitles to be had on plane which can be geared up with AVOD.
  • Accessible bathrooms: All Qantas wide bodied aircraft (A380, B744 and A330) have at the least one completely wheelchair on hand lavatory. Qantas’ slim-bodied aircraft (together with B737, B717, F100 and Dash eight plane) do no longer have on hand lavatories due to the scale restrictions at the plane. Where passengers aren’t journeying with an assistant or carer, Cabin Crew can help to and from the door of the plane rest room, however for fitness motives, cannot assist in the rest room.
  • On-board wheelchairs are available on Qantas’ wide-bodied aircraft (consisting of A380, B744 plane) and permit passengers to be escorted to and from the aircraft bathrooms. On-board wheelchairs are available on Qantas plane (except the B717, F100 and Dash eight aircraft). The 737-800 has an on-board wheelchair, however no wheelchair available lavatory.

Finally, here are Qantas’ rules for unique needs passengers.

Singapore Airlines

Singapore Airlines provides a whole lot of offerings to passengers wanting unique help. Contact the airline as a minimum forty eight hours earlier of travel to ensure a smooth journey.

Each Singapore Airlines plane is geared up with:

  • Onboard wheelchair that may be used to travel between the seat and the toilet.
  • Wheelchair-pleasant lavatories.
  • Seats with movable armrests to facilitate the transfer between the onboard wheelchair and the seat.

Singapore Airlines offers the following services to passengers needing unique assistance:

  • Pre-boarding
  • Assistance with the onboard wheelchair
  • Assistance shifting from the onboard wheelchair to the bathroom
  • Assistance to and from gates and flight connections
  • For the visually-impaired, the cabin group will behavior a special protection briefing before take-off to highlight the techniques to be followed in the occasion of an evacuation and to orientate the passenger to the surroundings.
  • For the visually-impaired, the airline can offer assistance in practise for meals consumption, which include beginning of applications and identifying meals.
  • The onboard protection video has signal language for the listening to-impaired.
  • Stretcher services in Economy Class on decided on aircraft; carrier costs observe. Passengers traveling on a stretcher ought to be followed by means of a qualified man or woman and have a scientific certificates from a doctor to certify health to travel.
  • Supplementary oxygen package. Guests need to request this service as a minimum 5 working days earlier. Passengers desiring oxygen ought to have a medical certificate from a medical doctor to certify health to journey. An more seat is required to strap the oxygen bottle next to the passenger. However, multiple seat may be required relying at the oxygen drift charge/mode and the flight time, which in flip determines the quantity of bottles to be uplifted. Charges follow for each extra seat used to hold the supplementary oxygen kit.

Singapore Airlines is unable to provide:

  • Assistance with feeding of food
  • Assistance inside the restroom
  • Medical services

Some passengers can be required to attain medical clearance from a Singapore Airlines appointed physician and complete the Singapore Airlines’ Medical Information Form when fitness to journey is in doubt:

  • Recent contamination
  • Hospitalization
  • Injury
  • Surgery
  • Instability
  • Cases that require special interest or use of unique scientific device onboard (as an example, use of a stretcher, supplementary oxygen tank, or similar sort of scientific system).
  • Finally, here are Singapore Airlines’ policies for unique wishes passengers.

Turkish Airlines

Turkish Airlines offers numerous sorts of help to vacationers, inclusive of ambulance carrier, oxygen and stretchers. For extra details and to set up unique services, call 90-212-444-zero-849.

Ambulance offerings may be arranged on the boarding point (departure airport) from the terminal gate to the aircraft and at the destination factor (arrival airport) from the aircraft to the terminal gate. The airline can provide oxygen to passengers in stretchers or seated.

Travelers can convey sure types of medical equipment on the plane, including wheelchairs, that are checked for free. Passengers desiring to use transportable oxygen concentrators, respiratory machines like respirators and ventilators, and sleep apnea devices can deliver them at the aircraft and used them in-flight.

Turkish Airlines additionally has a few restrictions. Babies can’t be carried in incubators on Turkish Airlines flights. Passengers in stretchers ought to be followed with the aid of a paying adult passenger, who can provide scientific help in-flight if wished. Passengers who are each hearing and visually impaired have to journey with an attendant. Finally, here are Turkish Airlines’ rules for special needs passengers.

Virgin Atlantic

Guests flying on Virgin Atlantic need to alert the airline as a minimum forty eight hours in advance in their flights if they need unique help. Call the Special Assistance group for requests and to make preparations: 0344 481 4455; Mon – Fri 09:00 – 18:00; 1 888-747-7474; traveling from the U.S. outside the U.K., call 44 (0) 344-209-7777 or contact one of the airline’s international numbers.

Virgin Atlantic presents plenty of offerings and lodges for individuals who want special help; but, there are a few restrictions. No Virgin Atlantic plane includes a stretcher, so stretcher provider isn’t always available. Some Virgin Atlantic flights have an higher deck at the Boeing 747-four hundred aircraft; however, the ones who’ve issue walking up and down stairs speedy can not be seated within the upper deck.

Some passengers with sure clinical situations can be required to complete a scientific form and get clearance from their physicians to fly.

Virgin Atlantic can assist make arrangements for visitors who want assist getting around European airports. Due to EU regulations, the help comes from the airports and not the airlines; but, Virgin Atlantic staff can assist stable arrangements.

From take a look at-in to touchdown, Virgin Atlantic presents lots of help options, including:

  • Support seating that could provide spinal and posture assist. The airline can provide adults the Burnett Body Support, a sheepskin-protected beanbag with complete again help, a headrest and aspect palms. A member of the cabin group makes use of a foot pump to cast off the air from within the bag, allowing it to mold itself across the passenger, and a journey chair for youngsters, which has a five-factor harness to affords upper-body help. The chair is generally suitable for children aged three – 11, relying on their size.
  • Accessible toilets. The stage of accessibility of onboard bathrooms depends at the plane: Airbus planes operating long haul routes are geared up with one completely wheelchair-handy rest room; Boeing 747-400 plane have partially reachable toilets. The cabin crew can assist passengers to and from the rest room door, the use of an onboard wheelchair this is on every plane except our Little Red service. However the team cannot assist within the lavatory itself, for hygiene motives.
  • Moveable armrest seats. Most of Virgin Atlantic’s aircraft have transportable armrests at every seat in the Economy cabin that isn’t always at bulkhead or go out. On a number of the 747-four hundred fleet, the portable armrests are only at rows 26C-27C/29C-37C/30H-37H and 31DG-37DG.
  • Airport escort and pre-boarding.
  • On international flights, cabin team with signal language abilities (BSL). This service can take up to 6 weeks to organize.
  • On global flights, on-board enjoyment with captioned films. The plane has neck loops which paintings along with the ‘T’ activate a listening to useful resource, so hearing impaired visitors can revel in the audio enjoyment onboard.
  • Safety information card with large print and Braille.
  • Oxygen may be supplied on all routes. In the Economy and Premium Economy cabins, passengers will have oxygen at some stage in the flight and for take off and landing on lengthy haul routes. In Upper Class, guests can simplest have oxygen at some point of the flight – now not for take off and touchdown, as the oxygen cylinder can not be thoroughly stowed.
  • Airport wheelchairs can be arranged to be used inside the airport.
  • Emergency scientific equipment. All Virgin Atlantic plane are prepared with emergency scientific kits, Automated External Defibrillators, recurring first aid equipment; and Tempus, a diagnostic tool that allows skilled senior group members to measure the important signs like blood stress and pulse charge of an ill passenger, that can then be relayed to ground-primarily based experts.

Passengers can bring canes, crutches, and walkers freed from charge. Collapsible guide wheelchairs will also be carried inside the cabin on any plane that has dedicated garage space. Guests who are visually impaired may also bring assistance dogs for flight destined for the following towns:

  • JFK (New York)
  • Newark (New Jersey)
  • Washington DC
  • Boston
  • Miami
  • Orlando
  • Los Angeles
  • Chicago
  • San Francisco
  • Las Vegas
  • Antigua
  • Barbados
  • Dubai
  • Hong Kong
  • Sydney
  • Tobago
  • Tokyo

Finally, here are Virgin Atlantic’s rules for unique wishes passengers.

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